I write this sitting at Coeur d’Alene Coffee, a local cafe known for friendliness. They know everyone’s name and consequently people always smile when they enter and they have a loyal contingent. Employees need the same personalized attention to feel known, to feel cared for, understood, and to feel safe.
This is not tawdry advice. Consider every toxic environment you have seen; did people feel known, understood, cared for, and safe?